Windows 8

We, at Vodafone continue to work closely with Microsoft to help bring new and exciting innovations to market such as Windows 8. Using our industry leading expertise, we have helped Microsoft bring true mobility to Windows, improving how Mobile Broadband is set up and used in an always connected world!

What is Windows 8?

It’s Windows reimagined and reinvented from a solid core of Windows 7 speed and reliability. It’s an all-new touch interface. It’s a new Windows for new devices but works just as well on a traditional notebook. If you want to see Windows 8 in action you can go to the Windows site for more information.

Windows 8 brings a number of benefits to Vodafone customers it has been designed for an always connected world It will allow you to access your favourite websites, productivity and work applications and has a store with lots of useful and interesting apps.

Some key benefits:

  • Improved battery life
  • Connectivity built in to the operating system
  • Recognises your mobile operator
  • For compliant modems, will just work out of the box and bring down your operator account experience automatically
  • Works with a touch screen and traditional mouse and keyboard
  • Improved browsing
  • Network aware updates – does not automatically download updates when you are on Mobile broadband therefore saving your data bundle

Moving to Windows 8

As a new user to Windows 8 there are two key ways you will have received it:

  • A new PC or Tablet
  • Upgrade from a previous version of Windows

Your experience may differ between these two approaches however we have summarised below what it will mean to use your Vodafone Mobile Broadband stick or modem with Windows 8.

How will Vodafone Mobile Broadband work with Windows RT?

If you have purchased a Windows RT machine such as the Microsoft Surface® and it does not have a built in modem then you will not be able to use your existing device. This is because Windows RT only supports Windows 8 compatible modems, Vodafone are launching a number of these modems over the coming year to replace our existing devices.

Windows 8 certified Vodafone USB modems:

  • K4305

How will Vodafone Mobile Broadband work with Windows 8 / Windows 8 Pro?

To use your existing USB stick or modem you will need to install the drivers and software this will happen when you first plug the device in to your machine.

If you have a built in 3G modem then you may have to install drivers – please go to the website of your PC manufacturer to get these drivers

Depending on the type of device you currently have it will be recognised differently within windows 8, we have categorised our Vodafone Mobile Broadband devices into three types:

  • Windows 7 Mobile Broadband devices
  • Network adapter devices
  • Traditional modems

The Vodafone Windows 8 App will only work with new Windows 8 approved devices or, Windows 7 Mobile Broadband devices. To ensure the Windows 7 device is recognised you will first have to install the connection manager from the device.

However, if you have an older network adapter or modem device you will need to use the latest version of Vodafone Mobile Broadband or Vodafone Mobile Connect to manage your Windows 8 connection.

For the latest version of Vodafone Mobile Broadband or Vodafone Mobile Connect software go here.

To find out what type of device you have you need to go to your network connections (swipe from the right or click in the bottom right corner and select or touch networks, as shown in the table below).

Network connections view
To find out type/model of device
Use Vodafone Devices
Windows 7 Mobile Broadband devices

Windows 7 Mobile Broadband devices

You must first install the Vodafone Mobile Broadband software from the dongle this will then turn the device in to a modem Then it will be a Mobile broadband device and will automatically install and use the Vodafone Account App.
  • Vodafone K3770
  • Vodafone K3771
  • Vodafone K3772
  • Vodafone K3806
  • Vodafone K4505
  • Vodafone K4510
  • Vodafone K4511
  • Vodafone K4605
  • Vodafone K5005
  • Vodafone K3570-Z
  • Vodafone K3571-Z
  • Vodafone K3770-Z
  • Vodafone K3772-Z
  • Vodafone K3805-Z
  • Vodafone K3806-Z
  • Vodafone K4505-Z
  • Vodafone K4510-Z
Network Adaptor devices

Network Adaptor devices

This is an older network adapter device that will not work with the Vodafone Account App – you must use Vodafone Mobile Broadband or Vodafone Mobile Connect to manage your connection.
  • Vodafone K3520-Z
  • Vodafone K3565-Z
  • Vodafone K3760
  • Vodafone K3765
  • Vodafone K3765-Z
  • Vodafone K3773
Traditional Modems

Traditional Modems

This is an older modem device that will not work with the Vodafone Account App – you must use Vodafone Mobile Broadband or Vodafone Mobile Connect to manage your connection.
  • Huawei E220
  • Huawei E270
  • Vodafone E172
  • Vodafone E272
  • Vodafone K2540
  • Vodafone K3520
  • Vodafone K3565
  • Vodafone K3715

Hints and Tips

There are many hints and tips in the Vodafone Account Application but here are some that may help as well:

Use the links and information below for extra hints and tips:

General help with the Windows 8

Use the online forum to ask questions and to view questions or seek solutions from other users

Go to the Windows 8 forum

If you are upgrading from Windows 7 please uninstall the Vodafone Mobile Broadband software and install again after the upgrade.

When you upgrade it is suggested that you ‘Keep files and settings’

Some Mobile Broadband devices especially built in Mobile Broadband devices do not upgrade correctly, the best option is to go to the website of your PC supplier and check for new drivers.

When you do not have a Windows 7 Mobile Broadband device you will have to install the Vodafone Mobile Broadband or Vodafone Mobile Connect to get Windows 8 to recognise your device. As you install this from your device or download from our support portal you may be prompted to install .Net 3.5.1, this is required because the Vodafone software uses some capability that existed in previous versions of Windows that is not in the Windows 8. Please follow the instructions provided (you will need an internet connection). Please be aware this is a large download.

Any Windows 7 certified device should work with the Vodafone Account app however Vodafone cannot guarantee all the functions will operate correctly as these are not Vodafone devices.

If you are using a German SIM and installing Vodafone Mobile Broadband then you may have to disable the optimisation software as this is not yet compatible with Windows 8, you would do this on installation by performing a custom install and disabling the Optimisation software.

If the Vodafone software does not detect the device after the upgrade the best approach is to remove the stick and then re-insert.